Diversity and Inclusion Track – Workshop on “Inclusive Design” Outline


Inclusive Design is a methodology that enables and draws on the full range of human diversity i.e., including and learning from people with a range of perspectives. Assistive technologies and multi-sensory interaction technologies are primarily aimed at including broader range of users and these kinds of solutions are needed for creating more accessible environment and experiences.

The objective of this activity-based workshop is to learn about the background, principles and purpose of inclusive design, accessibility, and universal design. Participants will learn the process of inclusive design, how to think in an 'inclusive' way and apply that knowledge to a small hands-on group project. By the end of this workshop, the participants will be able to critique the accessibility of existing design solutions and be able to improve their accessibility and expand the size of targeted user groups. They will also become sensitized towards the inclusion of a variety of user perspectives in their design thinking process in further work.

Duration – 3 hours
Estimated Number of Participants - 50
  • Conceptual Outline – 45mins
  • Examples based dialogue – 30 mins
  • Real Life Projects – Implementation and Learnings – 30 mins
  • Hands on Exercise – 45 mins
  • Short Presentations/Sharing from participants/groups – 30 mins
Conceptual Outline – 45 mins
  • Definitions & Principles - UD, ID, Accessibility
  • Understanding Disability - Permanent, Temporary & Situational
  • The Average User Fallacy
  • Need for Inclusive Design & Mismatch of Interactions
  • Economics of Inclusive Design
  • Inclusive Design Guidelines - Ethical & Legal Issues
  • Process Framework - Persona Building, 3 dimensions of ID
  • Tools & Approaches – Affordances, Accessibility, Accommodations
  • Web Accessibility and Guidelines
Examples based dialogue – 30 mins
  • Case Studies on Best Practices
  • Example of Multisensory Learning Aids
Real Life Projects – Implementation and Learnings – 30 mins
  • Projects from TCS Research
  • Drawing insights from ethnographic data
  • Implementation using Inclusive Design thinking
  • Learnings from Implementation, Usage and Acceptability
Hands – On Exercise – 45 mins
Part 1
  • Select a product/app/system which caters to some everyday need of humans
  • Study the said product and observe the ways it excludes special populations or specific needs
  • Identify mismatched interactions - intended use of a feature and its inaccessibility to some people due to a permanent, situational or temporary disability.
  • List and point out the same in set of few slides, click pictures or take snapshots to clearly convey your observations
Part 2
  • Relook at the product/service selected on Part 1
  • Study the ways different people use this product despite the mismatched interactions and challenges in usability
  • Use role play technique along with an artificially created limitation to interact with the said product - use one of the following ideas
    • wear a blindfold,
    • wear noise cancelling headphones,
    • wear a hand sling,
    • sit on a wheeled chair (or a wheelchair if available)
  • Repeat the same role play technique suggested in no. 3 by including one family member (or friend/neighbour etc.)
  • Interview the other person on his/her experience during usage and write your own observations for the same questions also
  • Document the same in an Empathy map (2 empathy maps- one for you and one for the other person)
  • Based on the empathy map, identify similarities for other temporary and situational scenarios to create a persona spectrum. Create 3 personas
    • First as per your role play insights - permanent disability
    • Second for a person who may face similar mismatched interactions due to temporary exclusions
    • Third for a person who may face similar mismatched interactions due to situational exclusions - for this you may think of different scenarios of possible usage (e.g. at home, at a hotel, in a forest/village, in own car, in a bus, at night, during day, in winter, in summer, etc.)
  • Use Miro for making perona and empathy maps
Part 3
  • Consider the personas, empathy maps etc. from Part 2
  • Based on the problems identified in Part 2, suggest solutions for the same
  • Suggest accommodations (plug-ins) in existing design
  • Redesign - suggest a radically different/disruptive design
  • The solutions should be able to solve the problem for permanent exclusion and also explain application for prospective temporary and situational exclusions
  • Present your ideation process - Brainstorming maps, idea clustering etc.
  • Present the accommodations and redesign ideas as sketches and/or lo-fi prototypes

Workshop organizers

Dr. Richa Gupta

Assistant Professor, Dept. of Human Centered Design, IIIT-Delhi

Tamanna Desai

UX Head @ TCS Innovation LAB